Do you have 45 minutes? Pick up a copy of John G. Miller’s QBQ: The Question behind the question. http://ping.fm/cBNx9 . It’s all about personal accountability.
Miller believes the answers are in the questions. He has a simple formula for taking accountability:
• Ask What and How questions
• Use I in the sentence
• Make the sentence action orientated.
E.g. What can I do to improve our relationship with marketing.
Imagine working in an organization where people functioned like that!
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