Why people and engagement matter

This video was first produced in 2007. I came across it in my files and was reminded of why I feel so strongly about what I do, and the importance of engaging employees in the organizational journey. I hope you enjoy it.

Facilitate leader communications for engaged employees

Imagine every manager in your organization fully understanding the communication role they play within the organization? And now imagine those managers with all the necessary tools and process at hand to be highly effective communicators?

My friend and client, Susan, who heads up internal communication for a financial institution, is doing just that and creating communication leaders within her company.

Susan has documented all the communication processes from the point of view of the manager. In addition she has developed a series of simple tools to help leaders take control of those processes in their areas. She is sharing this material in management meetings throughout the organization, and empowering managers to take control of the communication process.

Twenty years ago communicators produced the goods. Today we facilitate the discussion and it’s an exciting place to be.

Saying thank you still the best way to engage

I am in the process of developing a Webinar on leadership communications. There are a number of cool things about the technology, such as being able to hold random polls at any point during the presentation, share multiple documents, work on a whiteboard as a group and surf the web. But my favourite is the thumbs up button. How wonderful to be able to give on the spot praise, something we are short on in our culture. We spend vast fortunes on reward and recognition programs when the most effective and well received strategy is to say “well done” right there and then. Cost to the organization: $0, payback: priceless!