Restructuring to enhance service offerings and delivery. Join me on my latest change initiative. Check out my website: www.nickyfried.com

On my drive home I was thinking about a friend’s toddler. He’s a charming, sunny little fellow by the name of Elijah. Only trouble is Elijah is risk and change averse. And his mum is concerned because she knows that Elijah will need to take lots of risks and deal with constant change to grow and develop as a human being.

Personal change can be extremely gratifying – particularly when we feel like we have instituted the change and are in control of it.

I am fortunate enough to be going through my own self induced change right now.

Ken Milloy and I recently made the decision to restructure Strategic Connections Inc to better meet the needs of our clients. As a result of research conducted over the past three months we have decided to move forward with a new partnership-based model.

The most visible outcome of this change marks the end of an era of sorts: Strategic Connections Inc. is closing its doors and will be replaced by two separate companies; Nicky Fried Consulting Inc. and Milloy Management Consulting Inc. This new approach will allow us the flexibility needed to meet the ever changing needs of our clients – current and future – while allowing us to provide new and different services.

Through our partnership we will continue to provide the highest level of service and results possible. And for those who rely heavily on our online article library and resource centre, fear not, as plans are being made to ensure that all of the information found on the Strategic Connections inc. website will be available to all as in the past.

Here’s a little bit about the two organizations:

Nicky Fried Consulting Inc is dedicated to translating strategy and change so that it is meaningful and relevant to all employees.

We will help our clients to achieve better business results because their employees will understand the journey the company is on and the role they play in support of its success.

Milloy Management Consulting Inc will focus on supporting senior level leadership teams to identify and proactively pursue strategic programs that lead to competitive advantage through effective planning, communication and engagement.

We have had a blast in Strategic Connections and would like to thank all of you we've come in contact with. We are very excited about the next leg of the journey.

Here is my contact information. Have a look at my website, give me a call or send me an email. I'd like your input to develop and grow my new venture.

Website: www.nickyfried.com
Phone: 604.831.5692
Email at nicky.fried@telus.net

Accountability is engagement

Do you have 45 minutes? Pick up a copy of John G. Miller’s QBQ: The Question behind the question. http://ping.fm/cBNx9 . It’s all about personal accountability.

Miller believes the answers are in the questions. He has a simple formula for taking accountability:
• Ask What and How questions
• Use I in the sentence
• Make the sentence action orientated.
E.g. What can I do to improve our relationship with marketing.

Imagine working in an organization where people functioned like that!

Lack of personal accountability at United Airlines. http://ping.fm/Fqyd4 v=5YGc4zOqozo&feature=PlayList&p=2772A63434557B0E&playnext=1&playnext_from=PL&index=82 Customers notice when employees aren’t engaged.

The customer rules

In hard times the customer rules! Check out this Globe and Mail article http://ping.fm/HH6nl

Employee shows the way to get the job done

Check it out! SW Airlines employee - gets the job done his way. http://ping.fm/gmYQD